Emergency Roadside Assistant
Cadillac has a Roadside Assistance program to aid owners with emergency and other services. It is a service that comes standard with each new Cadillac vehicle. Services provided include:
- 6am - 11pm, 7 day/week toll free 800 phone assistance
- Towing to the closest Cadillac dealer (from a legal roadway)
- Flat tire change (using vehicle's spare)
- Battery jump-start.
- Vehicle unlock service (costs for a new key and the labor to create not covered)
- Trip interruption assistance
- Trip routing
- Emergency fuel delivery
HOW DO I CONTACT ROADSIDE ASSISTANCE?
If your Cadillac vehicle is equipped with an active OnStar subscription, you can simply press the blue button for roadside service. If it is not equipped, please call 1-800-224-1400 to initiate roadside assistance for your vehicle.
HOW LONG IS MY VEHICLE COVERED BY ROADSIDE ASSISTANCE?
Cadillac offers more years of roadside assistance standard than BMW, Mercedes-Benz, Audi and Lexus. The 24/7 Cadillac Roadside Assistance comes standard for 6-years/70,000-miles1 for 2013 models (5-years/100,000-miles1 for 2012 and older models). Customers who are out of warranty can still use roadside, but there is a $35 charge under 30 miles.
ARE THERE ANY COSTS TO ME FOR USING ROADSIDE ASSISTANCE?
There is generally no charge for any of the services listed while the vehicle is covered by the complimentary Roadside Assistance service. However, additional charges may be incurred for some services, including towing the vehicle beyond the closest Cadillac dealer; for non-warranty parts and labor; or for lost key replacement. For details and additional information, please refer to Section 7 of your Owner's Manual.
